Toronto Maple Leafs‘ hovedtrener Sheldon Keefe har vært i søkelyset de siste årene. Han har hatt fire imponerende sesonger ved roret, med 166 seire, 71 tap og 30 uavgjorte kamper, noe som er sjette best i lagets historie.
Til tross for en strålende grunnserie har Toronto Maple Leafs med Sheldon Keefe i spissen skuffet i Stanley Cup-sluttspillet med en relativt dårlig statistikk. De klarte bare 13-17 poeng i sluttspillet. Dette ble en utfordring for Brad Treliving da han tok over som Torontos GM 31. mai. Hvordan balanserer man suksess i grunnserien med tap i sluttspillet? Spesielt for en trener som er ny i jobben, er dette et stort spørsmål.
Onsdag ble det klart at Sheldon Keefe fortsetter som trener, og at han har signert en ny toårskontrakt ut 2025-26-sesongen.
Brad Treliving mener det er umulig å konkurrere om Stanley Cup uten å nå sluttspillet. Og under Sheldon Keefes ledelse har Toronto Maple Leafs klart å nå sluttspillet hver eneste sesong. Han mener at Sheldon Keefe har stor styrke. For å være sikker på at han tok den riktige avgjørelsen, brukte Brad Treliving rundt 17 timer på å bli kjent med Sheldon Keefe og undersøke om hans tanker og meninger om spillet og laget stemte overens med hans, og svaret var ja. Etter hvert som han ble bedre kjent med Sheldon Keefe, begynte Brad Treliving å like ham mer og mer, og han bestemte seg for å forlenge kontrakten tidlig i stedet for å la den nye sesongen starte med usikkerhet billige nhl drakter.
Brad Treliving er overbevist om at Toronto Maple Leafs vil oppnå enda større suksess med Sheldon Keefe ved roret. De vil fortsette å jobbe hardt for å forbedre laget i sluttspillet og gi fansen spennende kamper. Nå som den nye sesongen nærmer seg, ser Toronto Maple Leafs og supporterne frem til fremtiden og forventer enda større suksess.
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide
affordable but reliable service to your clients. Whether
for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide
affordable but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit
every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to
contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why it’s an essential cog
in an organization. Like sales and marketing, customer service should already be in play during a
company’s first day, as they are the group that comes into direct
contact with clients.
The main goal of customer support is to keep customers happy
by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional
sales. To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock
service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts
in every facet of their operations. Given their many responsibilities, many startup founders accept that
they can’t do everything themselves. Non-core competencies
such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger
source of talent from all over the world. At the same time, companies that outsource
customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders
can instead turn to scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner with
the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many
customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent
level of service. Providing a highly specialized, dedicated team of professionals from day one is a great
way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top
10 most prominent ones in 2022. We’ll also provide a
brief description and highlight the main strong points of each outsourcing
company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough to
provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting
companies in various support areas. This includes Omnichannel Customer Support, Technical &
IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help its clients
boost their productivity from day one. Now it’s one
of the top customer service companies in the US and European markets with numerous
awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either
option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its
way to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and
customer engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing, customer experience, service
to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its
clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer
service companies that wanted to change the customer experience by applying a personal touch
to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the UK,
Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and
time zone differences aren’t as pronounced as operations
in Asia and South America.
Companies that outsource customer service to Ascensos value the
fact that it supports diversity and inclusivity among
staff while focusing on promoting happiness as a key asset
among its workforce.
Although there aren’t any published pricing rates,
instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and
front-office customer support. It also offers back-office services such as
finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking
over 265 languages and deservedly belongs to a league of good customer
service companies. You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel
solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to
some of today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development,
CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major
CX and employee experience (EX) pain points and take their customer service systems
to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance
communication coverage for clients. Also, VXI provides additional
analytics and insights generation services so clients can learn as they
go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team,
InfluX managed to recruit employees from more than 120 cities
worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s
time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s
vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a
better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible
packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents
with experience in multiple industries. Skycom
also offers a full range of services, including business process outsourcing,
telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned
to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities,
IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer
psychology. This means company-provided support agents are
more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the
customer into a more positive mindset. Starting with four employees
in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you
work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions
for brands all over the world. This is one of the Canadian top IT
outsourcing companies that provide IT services and multilingual customer
service to industries such as technology, media, communications,
eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support
services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of
Giving.” In particular, the company taps 225,000 volunteers
from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company
that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada,
and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network
of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality
of documents or files sent over. It also means Arise conforms to widely accepted data privacy
regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents
of the U.S., UK, and Canada. This means stable employment for the company and an easier method of
hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit
Your Needs
Deciding which outsourcing providers to contact for your
customer support outsourcing needs? Perform the
necessary research before settling on your choice.
For instance, some customer service outsource
companies on our list might command a pricing structure higher than what your
budget holds.
In addition, consider your company’s specific requirements and areas for
improvement. Do you need a customer support team focused
on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better
than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages,
try the best companies for customer service. These largest outsourcing companies
not only supply the best talent, but also the best equipment and training to prepare them.
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top 10 call center outsourcing companies in 2023 if you re looking to improve customer experience or optimize your
operations it s worth considering options beyond your own company today outsourcing
customer support to one of the top call center written by alexei piskunov wednesday apr 05 table of contents if you re looking to improve customer experience or optimize your
operations it s worth considering options beyond your
own company today outsourcing customer support to one of the top call center outsourcing
companies is definitely a smart business decision if you want
to avoid all trials and tribulations of running an in-house
call center this solution can be a budget-friendly way to handle customer concerns
while significantly improving the level of customer satisfaction let s have a look at those bpo companies that take the top positions in the industry
discuss what makes them stand out and go through the main tips for choosing the right call center why outsourcing a call center creating a positive customer experience is the main priority for most companies with so many competitors offering similar products and services in today s marketplace it can be challenging for
any particular organization to stand out and attract new customers additionally modern customers are ready to pay more if they receive an outstanding experience offering
excellent customer support services can give a business
an edge over competitors by boosting customer retention and generating
positive reviews ultimately driving profits conversely a poor customer experience can lead to customer loss and negative
reviews which can harm a business choosing the best call centers for
your business guarantees increased customer satisfaction streamlined operations and enhanced
growth making it a crucial factor in achieving success in today s competitive market us call center outsourcing companies top list 1 helpware helpware is a
leading customer support provider with headquarters based in the usa with call centers spread
across four continents the core areas of expertise include a wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data
entry helpdesk back-office support etc since helpware positions itself
as a reliable outsourcing partner for both startups and big enterprises there are companies of different sizes among the clientele ranging from
small firms to renowned brands at helpware people come first and it pays off the needs of employees are the main priority and it shows in their work as they provide exceptional service pros applying a customized approach to recruiting and training dedicated
agents offering exceptional expertise in all kinds
of customer support tailoring packages to cater to the specific needs of different
businesses 2 xact xact is a highly flexible outsourced call center based in orlando florida catering to businesses of different sizes they specialize in providing technical support
and customer support services to businesses operating across diverse industries including property management
e-commerce tourism healthcare hospitality and fintech xact
has partnered with nice incontact since 2005 leveraging
their cloud-based contact center toolkit to ensure the utmost data security for their clients pros providing a personalized 24 7 telephone answering service ensuring service continuity through their fail-safe
automatic transfer switches ats which seamlessly switch to an alternate power
source during power outages 3 wing assistant the
wing assistant is revolutionizing the process of recruiting remote workers on a global scale
this innovative outsourced call center provides a fully-managed virtual assistant experience that helps entrepreneurs and small and medium-sized businesses scale by delegating laborious
and time-consuming tasks to dedicated customer service professionals for a fixed monthly cost
they offer outbound call center outsource solutions that are affordable and enable businesses to level up and enhance their customer service and technical support and boost their sales pros a dedicated
client success manager to assist you in achieving your unique business goals and
overcoming challenges a diverse range of managed outsourcing services including back-office support and staffing
solutions with great potential in addition to call centers 4 triniter triniter is
a renowned figure in the bpo industry with a global presence spanning the united
states the philippines and india this american call center has established itself as the preferred outsourcing provider for inbound and outbound call
center solutions sought after by major corporations pros a decade-long track record of providing customer support across more than 30 domains 24 7
customer support with an impressive 98 9 positive feedback rate 5 tmp direct for
over 34 years tmp has been providing bpo services advocating
for clients brands and ensuring excellence through its team
with a global presence tmp direct manages connections and relationships
across various industries they offer custom end-to-end solutions including crm tools it infrastructure fulfillment and telecom platforms adapting
to the evolving cx landscape they handle various communication channels from inbound and outbound calls and chats to social media and personalized correspondence
pros providing an in-house it development team that
eliminates the need for multiple vendors 6 answerforce this is proud of being
on the list of five star call centers providing a range of professional call and chat
answering services virtual reception services appointment scheduling and more answerforce has experienced call center agents
at its disposal that are available round-the-clock to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional manner this american call center works mainly
with small and middle businesses covering such
industries as home service restoration plumbing and electrical pros offering customized solutions to
meet the specific needs of clients within particular industries which allows answerforce to provide highly tailored
and effective services to their clients integrating with the client s workflow software this enables businesses to manage their customer interactions efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo services
group is a company with huge experience more than 33 years in the industry and
offers voice services and other solutions to more than 250 businesses worldwide however what makes this
provider stand out is its unique locations in addition to popular bpo destinations like the united states
india and the philippines the company has offices in pretty
exotic countries like el salvador jamaica morocco and
colombia with 22 locations in 10 countries fusion is capable of delivering call center services in over 40 languages
pros by strategically locating its offices around the globe this company is able to offer 24 7 customer support across multiple time zones making it easy for customers to
get the help they need whenever they need it a diverse workforce and multilingual capabilities enable them to
provide support in various languages making their
services accessible to a wide range of customers the outsourced customer service of
this provider is reasonably priced that varies depending on the expected amount of calls and service level you may
require 8 supportyourapp supportyourapp is an outsourced customer
support company with a multinational team that provides inbound and outbound services
and back-office customer support for innovative software and
hardware companies they have received numerous awards for providing exceptional customer experiences but their
commitment to quality and security is paramount supportyourapp is pci dss
compliant and adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks they take great care
in protecting sensitive information and clients can trust that their data is safe streamlining the integration process with the help
of their dedicated integration department providing their clients with a crm solution that integrates incoming calls
chats and emails into one system and implementing ai solutions to the chats which many small businesses find appealing
9 vcall global vcall global is a provider of innovative service solutions to different businesses across various industries they offer a range of services including customer service tech support back-office solutions interactive
voice response ivr services telecom billing solutions and software development solutions using advanced technology and
infrastructure they offer common services through multiple channels vcall global
is the preferred choice for businesses seeking a perfect blend of flexibility and quality in their services pros adhering to turnaround times ensuring that clients receive their services in a timely and efficient manner empowering their call
centers with a robust cisco network which enables vcall global
to offer seamless uninterrupted service to clients regardless of
their location or the complexity of their needs providing enhanced security
features that protect client data and information ensuring that
their privacy is always maintained 10 call masters bpo the company provides inbound and
outbound call center services as well as remote administrative solutions such as data entry appointment setting
reservation services etc their streamlined workflow
and marketing automation ensure that important phone calls are never missed
with their expertise and dedication they can help businesses resolve customer
queries acquire leads and enhance administrative business processes too pros enabling businesses to easily scale up or down based on demand and
their remote employees to work in split shifts due to their cloud-based virtual
call
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